Shipping and Refunds

 

1. Delivery of goods and acceptance

The delivery of the purchased goods is carried out by La Pelagia of Liucci Petronilla (from now on; La Pelagia), as owner of the site www.lapelagia.it, from the moment when the consumer receives the confirmation email of the order (which, as specified in the section ‘Conditions of sale’, is sent once the receipt of payment is confirmed by La Pelagia) usually within 5 working days if the address of destination is in Italy, that is, if the destination address is within foreign countries belonging to the European Union, within 7 (seven) working days and in the case of non-EU destination country, within the deadline 10 working days (ten).

The Pelagia undertakes to respect the delivery times indicated above and, in any case, to carry out the same delivery within 30 (thirty) working days, always from the order confirmation.

In any case of delay with respect to the maximum delivery time indicated above (30 working days from order confirmation), the buyer consumer will recognize a further delivery date of 15 (fifteen) working days for this purpose by expressing an express invitation to La Pelagia by e-mail at the address info@lapelagia.it, after which you will have the right to terminate the contract by sending a communication by registered mail to / from La Pelagia by Liucci Petronilla (PI 01701630624), Via Casale 8, San Giorgio del Sannio (BN ).

In case of non-execution of the order by the seller, due to possible unavailability, even temporary, of the product purchased, the seller will provide written notice to the buyer at the e-mail address indicated during the purchase procedure and will reimburse any sums already paid to pay for the product.

If the package or wrapping of the ordered products were to arrive to destination clearly damaged, the buyer is invited to refuse delivery by the carrier / shipper or to accept delivery “with reserve”.

 

2. Shipping costs, taxes and fees

The price of the products, as indicated in the terms of sale, is that indicated on the website www.lapelagia.it at the time the order is placed by the buyer. Prices include standard packing costs, VAT (if applicable) and any indirect taxes (if applicable).

Shipping costs will instead be indicated when placing the order. If the products are to be delivered in a country outside the European Union, the total price indicated in the order and reiterated in the order confirmation is inclusive of indirect taxes and net of any customs duties and any other sales tax that the buyer undertakes to pay, if due, in addition to the price indicated in the order and confirmed in the order confirmation, in accordance with the provisions of the law of the country in which the products will be delivered. The user/purchaser is invited to obtain information from the competent bodies of their country of residence or destination of the products, in order to obtain information on any duties or taxes applied in the country of residence or destination of the products.

The buyer’s lack of knowledge of the costs, charges, duties, taxes and/or taxes referred to above when sending an order to the seller, cannot constitute grounds for termination of the contract and cannot in any way constitute a source to charge the aforementioned charges to the seller.

 

3. Right to refund

The consumer is entitled to withdraw from the contract concluded in accordance with the ‘Terms and Conditions of Sale’ on the website as well as this section ‘Shipping and Returns’, without any penalty, within the period of 14 (fourteen) calendar days from delivery of the product or, in case of purchase of several products delivered separately with a single order, from when the last product was delivered.

To exercise the right of a refund, the consumer must use the return form (Click here) made available by La Pelagia. The form downloaded must only be completed in the missing fields, without altering the parts already present, and must be sent to the email address info@lapelagia.it, also attaching photos of the product and packaging.

Following this communication, the consumer will receive an email confirming the withdrawal so exercised with which the instructions will be indicated to proceed with the return of the product. In any case, the product must be transmitted no later than the following 14 (fourteen) days at La Pelagia by Liucci Petronilla, Via Casale 8, San Giorgio del Sannio (BN). Together with a copy of the aforementioned completed form (previously sent by e-mail) duly printed and inserted in the returned package.

The risks and direct costs of returning the products will be the responsibility of the consumer, unless the product is not returned because it has been damaged, as it is in this case the costs will be liable to La Pelagia and saves any subsequent verification of the causes of the damage immediately from the product. If the returned goods are used and/or damaged (for example with signs of wear, bruises, scratches, deformations, etc.), not complete with all their elements and accessories (including labels, leaflets and any other attached element), of the original packaging and packaging and of the guarantee certificate, where present, La Pelagia reserves the right not to proceed with the reimbursement. The Pelagia will also be forced to refuse returns communicated or sent back late, or returned products that are not in the same condition in which they were received.

In case of withdrawal, La Pelagia will refund the payments received within 14 (fourteen) days from the moment in which it is informed of the consumer’s decision to withdraw from the contract, except the right to withhold the refund until the returned goods are received and after verification of the same. These refunds will be made using the same means of payment used at the time of purchase by the consumer, unless the consumer requests reimbursement by different means of accreditation.